When using NewWork Office / Partner Office / Partner Hotel
Please remember to bring one of the following items to use as a valid membership card.

*	NewWork card issued by Tokyu Corporation
*	Employee ID card authorized by Tokyu Corporation
*	QR code issued on My Page (マイページ)

When using Partner Private Work Booth
Please make sure to bring a device that allows you to log in to My Page (マイページ).

Some offices do not require reservation, while others require advance booking.

NewWork Office
Seats are available without a reservation. Feel free to use any open seat.
To check availability before visiting, refer to the room congestion status on the Office Information page.
Please note that the following require advance reservation via My Page (マイページ):

*	Meeting Rooms
*	Private Work Booths
*	Private Work Booth Wide

Partner Office
Seats designated by each partner office can be used without a reservation.
Even if hours of use are listed on the Office Information page, please contact the office directly in advance to confirm seat availability.
Meeting rooms and other facilities must be used in accordance with the instructions provided by each office.

Partner Hotel / Partner Private Work Booth
Reservations are required. Please make a reservation in advance via My Page (マイページ).

Yes. Each person must scan their own membership cards to enter and leave.
Entering or leaving together using another member's verification, or sharing a single membership card among multiple users, is strictly prohibited.

*	However, guests using a meeting room or a Private Work Booth Wide at a NewWork Office may enter and leave together with a NewWork member.

If your entry is not properly authenticated, usage fees will be calculated from the office's opening time.
If you forget to authenticate when leaving, fees will be charged up to the office's closing time.

*	If you happen to forget to authenticate your membership card at the reception of a partner hotel or partner office, please note that you will be charged based on the time you leave or enter the office.

Please note that NewWork does not provide assistance with lost item searches.
We apologize for the inconvenience, but kindly search for your belongings on your own.

NewWork Office / Hankyu Hanshin ONS / ZXY
There are lost and found boxes in each office, so please check those as well.

Partner Office / Partner Hotel
Please contact the facility you used directly.

TELECUBE / CocoDesk
Please contact the management office of the facility where the booth is located directly.

You can reserve facilities from the reservation buttons available on My Page (マイページ).
Alternatively, you can go directly to the reservation page for a specific office by clicking the reservation button on the Office Information page.

My Page Login ID
This is the email address you registered at the time of sign-up.
If you have forgotten your login ID, contact your company's administrator, who will get in touch with the NewWork administration office on your behalf.

Password
This is the password you set during registration (minimum 6 characters).
If you have forgotten your password, click "Forgot your password? (パスワードを忘れた方はこちら)" on the login screen to reset it.

Reservation Time Units
Reservations can be made in 15, 30, 45, 60, 90, or 120-minute increments.
If you wish to reserve more than 120 minutes, please make additional reservations for the extended time.

Important Notes
If you reserve a 90-minute slot, for example, you cannot cancel just a portion of that time (e.g., only 30 minutes).
Cancellations can only be made by time unit based on your reserved time slot. Please choose your reservation duration carefully.
The number of available meeting rooms is limited. Please reserve only what you need.

You cannot modify an existing reservation once it is confirmed. If changes are necessary, please cancel your current reservation and make a new one.
To cancel a reservation you no longer need, go to Reservation List (予約一覧) on My Page (マイページ), select Reservation Details (予約詳細), and proceed with cancelation.
Please note that if the cancellation deadline has passed, you will be charged even if the facility is not used.

NewWork Office / Partner Hotel / Partner Office Meeting Room / Partner Private Work Booth ZXY
Cancellable up to 1 minute before the reservation start time

TELECUBE / CocoDesk
Cancellable up to 1 hour before the reservation start time

Hankyu Hanshin ONS
Cancellable up to 5 minutes before the reservation start time

*	For ZXY booths, please note that while entry is allowed 5 minutes before the start time, cancellations cannot be made after entering the booth

Usage fees for facilities and meeting rooms are billed collectively by invoice to each company. On-the-spot payments are not accepted.

*	Please note that for Partner Offices, charges for meeting rooms or multifunction devices must be paid directly at the site.

Once you complete registration on My Page (マイページ), a QR code will be issued.
To use it for entering and leaving, log in to My Page and select Display QR Code (QRコード表示).

For NewWork Offices / Partner Offices / Partner Hotels
Please use the QR code under the NewWork tab.

For ZXY booths
Please use the QR code under the ZXY tab.

Please enter the following information on the My Page (マイページ) login screen:

Login ID
This is the email address you registered at the time of sign-up.
If you have forgotten your login ID, contact your company's administrator, who will get in touch with the NewWork administration office on your behalf.

Password
This is the password you set during registration (minimum 6 characters).
If you have forgotten your password, click "Forgot your password? (パスワードを忘れた方はこちら)" on the login screen to reset it.

No, it is strictly prohibited to duplicate the QR code by printing or taking a screen shot.
We cannot be held responsible for any issues that may arise from the use of a QR code that was printed, duplicated by screenshot, or obtained through any other means.

Yes, you can.

Please promptly contact your company's administrator.
The administrator will need to submit a lost item report via the administrator portal, kintone.

No, our NewWork offices operate without staff members.
Please hold your membership card over the card reader or QR code reader installed near the entrance when entering or leaving.
For inquiries regarding facility use, please contact the NewWork office via the Inquiry Form.

Please check the following:

For users with a NewWork card:

*	Are you holding the card over the designated card reader?
*	Are you using only one NewWork card? *1

For users with an employee ID card:

*	Are you holding it over the designated card reader?
*	Are you using only one employee ID card? *1
*	Have you recently had your employee ID reissued? *2
*	What color did the reader light turn when holding the card over the reader?
	RED: Your card may not be registered. Please contact your company administrator.
	GREEN: The door is unlocked. You may enter.

*1:	If you use multiple cards together, another card may be recognized.
*2:	If your card has been reissued, the updated data may not have been submitted to NewWork. Please ask your company administrator for confirmation.

For users using a QR code:

*	Are you scanning it on the QR code-specific reader?
*	Try increasingly your smartphone screen brightness before scanning again.
*	Have you recently had your NewWork card or employee ID reissued? *3

*3:	If your card has been reissued, you will need to re-register through My Page (マイページ). If you wish to reuse the same email address as before, a reset will be required. Please contact your company administrator, who will notify the NewWork office.

If the issue persists, please contact the NewWork office via the Inquiry Form.

It depends on the day of the week and the office, but NewWork offices are usually busy in the morning and evening.
You can check the room congestion status at our NewWork offices from the "Office Information" page.

Open seats (counter type) and booth seats (semi-private type) are available on a first-come, first-served basis and cannot be reserved.

Phone calls and web meetings are not allowed in open or booth seating areas.
Please use the designated telephone booths for such activities.
If your call or meeting is expected to exceed 15 minutes, we kindly ask that you reserve a meeting room, Private Work Booth, or Private Work Booth Wide in advance.

Short meetings are allowed.
If your call or meeting is expected to exceed 15 minutes, we kindly ask that you reserve a meeting room, Private Work Booth, or Private Work Booth Wide in advance.

*	Please note that telephone booths are limited in number. We kindly ask that you refrain from using them for extended periods.

Yes, you can.
The SSID and password can be found on a floor map or a sign placed at each table.

Please note that two SSIDs are available. We kindly ask that you switch between them as needed depending on the connection status.

Yes, there are fixed display monitors in the seats at our NewWork office.

A limited number of mobile phone chargers and other equipment are available in the equipment corner near the entrance of the NewWork offices.

Yes, but please refrain from eating strong smelling food such as curry and ramen.

*	Drinking alcohol is not allowed (even for business purposes such as tasting).

No. Smoking, including electronic cigarettes, is not permitted in any of our offices.

There are two types of lockers available.

Valuable Lockers
These lockers are available for all users. Please use them when temporarily leaving your seat, such as for a restroom break or meal.
Overnight use is not permitted. Please make sure to take all belongings and return the key before leaving.

Dedicated Lockers for Contract Holders
These monthly lockers are available by separate contract.
If you wish to use one, please contact your company administrator. The administrator will then contact the NewWork office on your behalf.

Please contact the NewWork office via the Inquiry Form. Our staff will assist you on the next business day or later.

If you have lost the key to a valuables locker:
Our staff will unlock it for you.

If you forgot the unlock code for a dedicated locker:
Our staff will reset the code for you.

It is generally acceptable to briefly leave your seat, for example, to use the restroom. However, if you are taking a longer break, such as for lunch, we kindly ask that you take your baggage with you.
Valuables lockers are available at all NewWork Offices for temporary use. Feel free to use them when leaving your seat.
We are not liable for any valuables being stolen.

Please use our inquiry form to contact us.

Your cooperation is appreciated.

*	Press the red emergency button located inside each office. The security company will respond immediately.
*	Contact the NewWork office (Use the Inquiry Form or call 0800-808-0109) In case of fire (including smoke), in addition to the above, please take the following actions:
*	Call 119 to report the fire to emergency services.
*	If safe to do so, use the fire extinguisher located on-site for initial fire response.
*	Fire safety instructions and evacuation maps are posted near the entrance or bulletin board of each office.

Yes, we have vending machines for soft drinks (excluding some offices).

Guests are allowed only in reserved meeting rooms and Private Work Booth Wide.
Make sure to enter or leave always together with a NewWork member.

*	Students in junior high school and above any also be brought as guests, but only for the use of reserved meeting rooms, and must be accompanied by a NewWork member who is their guardian. You are welcome to use the space with your child on school holidays or as a place for after-school homework.

All offices are equipped with either a meeting room or a Private Work Booth (for one person). Some offices also offer Private Work Booth Wide (for up to four people).
For details such as the capacity of each meeting room, please refer to the Office Information page.

Meeting Room
Display monitors, HDMI cables to connect monitors and computers, whiteboards, and two extra chairs.

Private Work Booth / Private Work Booth Wide
Display monitors and HDMI cables to connect monitors and computers.

You can check your reservation details by navigating to Reservation List (予約一覧) > Reservation Details (予約詳細).

While we do not recommend exceeding the room capacity, most meeting rooms are equipped with two spare chairs.

*	Please refrain from moving chairs from other meeting rooms or open seating areas into your reserved space.

Yes, web meetings are allowed. We kindly ask that you use headphones with a microphone during meetings to avoid disturbing others.

If you are able to make an additional reservation on My Page (マイページ) that starts immediately after your current time slot, you may continue using the room without interruption.
If you are unable to make an additional reservation, please vacate the room promptly by the end of your reserved time.

MFPs are installed at each office.
However, in buildings with multiple NewWork offices (e.g., NewWork Fujisawa 3F and NewWork Fujisawa 4F), the MFP is available at only one of the offices.
If the office you are using does not have an MFP, we kindly ask that you move to the other floor to use the device.

*	Please note that only one MFP is available per office. We ask for your cooperation in sharing the printer with other users.

Yes, the following functions are available (supports both full-color and black & white):

*	Copying
*	Scanning (receive scanned files as PDFs via email)
*	Cloud printing (print documents directly from your PC)

Start by selecting the desired function from the home screen.
For details on scanning or cloud printing, please refer to the MFP User Guide available near the machine.

Tenant ID
This is automatically entered. If the field is blank, please enter: 610166068

Username & Password
Both the username and password are your Member ID. The format depends on the type of membership card you use.
If you are registered on My Page, you can check this information under Account Information / Change Password (会員情報・パスワード変更).

*	For users with a NewWork Card (including those using a QR code) Your username and password are the 10-digit number printed on your NewWork card.
*	For users with an Employee ID Card (including those using a QR code) Your username and password are the 10-character alphanumeric code provided by your company administrator. If you are unsure, please contact your company administrator.
*	For users with QR code only Your username and password are also the 10-character alphanumeric code provided by your company administrator. If you are unsure, please contact your company administrator.
*	If you have forgotten your password, it will need to be reset. Please confirm your Member ID and contact the NewWork office via the Inquiry Form.

A4 and A3 sizes are supported.

No payment is required. You can use it free of charge.

Yes. Please check in and out at the hotel front desk by presenting your membership card.
At check-in, inform the staff of the following information:

*	You are a NewWork member
*	Your reserved time
*	Your company name

No, hotel rooms are for single-person use only. Please adhere to the one-person occupancy limit.

Yes, you can.
The SSID and password for the Wi-Fi connection are provided on the signboard in the guest rooms. If you have any inquiries or need assistance, please feel free to contact the reception.

Yes, you can use the restroom and sink. However, use of the bathtub and bed is prohibited.

Eating and drinking are permitted, but smoking is prohibited.

If the hotel has a designated smoking area, please inquire at the front desk for details.

It vary depending on each hotel, so please contact the reception.

It vary depending on each hotel, so please contact the reception.

Please note that fees for multifunctional printer use at partner offices must be paid on-site.

If you are able to make an additional reservation on My Page (マイページ) that starts immediately after your current time slot, you may continue using the room without interruption.
If you are unable to make an additional reservation, please vacate the room promptly by the end of your reserved time.

Overnight stays are not permitted.
After using a NewWork facility, please vacate the room and complete the check-out process at the front desk.

Yes. Please check in and out at the reception desk by presenting your membership card.

Rules may differ from those of NewWork offices.
Please follow the guidelines set by each partner office.
If anything is unclear, feel free to ask the staff or contact the office directly in advance.

Some partner offices that support meeting room reservations via My Page can be reserved online.
For all other offices, please contact the intended office directly to make a reservation.
When making an inquiry, be sure to mention that you are a NewWork member, as some offices offer a special rate for members.

*	Please note that for partner offices, meeting room fees must be paid on-site at the time of use.

Yes, you can.
Please contact the staff if you have any connection issues.

It vary depending on each office, so please contact the staff.

It vary depending on each office, so please contact the staff.

It vary depending on each office, so please contact the staff.
Please note that fees for multifunctional printer use at partner offices must be paid on-site.

No registration is required.
Please make your reservation via the NewWork My Page.

Navigate to Reservation List (予約一覧) on My Page (マイページ), open the relevant Reservation Details (予約詳細), and scroll down to find the Unlock button (解錠).
Tapping the Unlock button will remotely open the door, allowing you to enter.
There is no check-out process required after use.

*	For CocoDesk, if there is no reservation immediately before yours, you will be allowed to enter 5 minutes prior to your reserved time.

The Unlock button is only active during your reserved time.
When the button is grayed out, it means your reserved time has not yet started, and the button cannot be used.

There is no need to scan your membership card or QR code to enter TELECUBE or CocoDesk booths.
These booths can be used without authentication.

Yes, you may leave and re-enter the booth at any time during your reserved time.
To re-enter, navigate to Reservation List (予約一覧) > Reservation Details (予約詳細) on My Page (マイページ), and tap the Unlock button again.

*	Please make sure to bring the device that allows you to access My Page (マイページ) when temporarily leaving the booth.

No, booths are for single-person use only. Please adhere to the one-person occupancy limit.

Yes, you can.
The SSID and password can be found in the "Reservation Details (予約詳細)" section of the "Reservation List (予約一覧)" on My Page (マイページ).

The following rules apply depending on the booth type.
Smoking and alcohol consumption are prohibited in all booths. When eating, please refrain from eating strong smelling food.

* TELECUBE:	Drinks allowed / No food allowed
* CocoDesk:	Both food and drinks allowed

If you are able to make an additional reservation on My Page (マイページ) that starts immediately after your current time slot, you may continue using the booth without interruption.
If you are unable to make an additional reservation, please vacate the booth promptly by the end of your reserved time.

No registration is required.
Please make your reservation via the NewWork My Page.

Please use facial recognition on the tablet installed at the office entrance to enter.
There is also a tablet at the room entrance as well. Please use facial recognition there too.
When leaving, facial recognition is only required a the office exit.

*	If there is no prior reservation by another user, you will be allowed to enter 5 minutes before your reserved time.
*	For Hankyu Hanshin ONS offices, you will be asked to complete facial registration by uploading a photo when making your first reservation.

No. Only the person who made the reservation needs to perform facial recognition.
Other attendees should enter and leave together with the reserving member.

There is no need to scan your membership card or QR code to enter Hankyu Hanshin ONS.
These booths can be used without authentication.

Yes, you can temporarily leave and re-enter during your reserved time.
Please use facial recognition at the tablet near the entrance when entering or leaving.

No, open seating areas are not available for use as they are not part of the partner offices.

No, private rooms are designed for one single person and cannot be used by more than one guest. Please respect the occupancy limit.
Some offices offer meeting rooms that can accommodate multiple people.

Yes, you can.
The SSID and password can be found in the "Reservation Details" section of the "Reservation List" on My Page.

Yes, but please refrain from eating strong smelling food.
Smoking and alcohol consumption are prohibited in all booths.

While some offices may have MFPs installed, they are not available for use as they are not part of the partner offices.

If you are able to make an additional reservation on My Page (マイページ) that starts immediately after your current time slot, you may continue using the room without interruption.
If you are unable to make an additional reservation, please vacate the room promptly by the end of your reserved time.

*	Please note that if you stay in the office past the end of your reserved time, overtime fees will apply.

Yes, you can use the meeting room with a guest.
Make sure to enter or leave always together with a NewWork member.

No registration is required.
Please make your reservation via the NewWork My Page.

Please display the QR code from the ZXY tab under Display QR Code (QRコード表示) on My Page (マイページ), and hold it over the tablet located at the booth entrance to enter.
Please also hold the QR code over the reader again when leaving.

*	You may enter up to 5 minutes before your reserved time.
*	The QR code can also be accessed via Reservation List (予約一覧) > Reservation Details (予約詳細) on My Page (マイページ).

No. Only the person who made the reservation needs to perform facial recognition.
Other attendees should enter and leave together with the reserving member.

You may temporarily leave and re-enter the office during your reserved time.
Hold the ZXY QR code from My Page over the tablet installed at the entrance.

*	Please remember to bring a device that can access My Page if you plan to step out during your reserved time.

Yes, you can.
The SSID and password can be found in the "Reservation Details (予約詳細)" section of the "Reservation List (予約一覧)" on My Page (マイページ).

Phone calls and web meetings are not allowed in open seating or booth areas.
Please reserve and use a private room if needed. Some offices also offer phone booths that can be used without a reservation.

Yes, but please refrain from eating strong smelling food.
Smoking and alcohol consumption are prohibited in all booths.

While some offices may have MFPs installed, they are not available for use as they are not part of the partner offices.

If you are able to make an additional reservation on My Page (マイページ) that starts immediately after your current time slot, you may continue using the room without interruption.
If you are unable to make an additional reservation, please vacate the room promptly by the end of your reserved time.

*	Please note that if you stay in the office past the end of your reserved time, overtime fees will apply.

Yes, you can use the room with a guest.
Make sure to enter or leave always together with a NewWork member.

No, it is not available.