Please remember to bring one of the following items to use as a valid membership card. Without any of these items, we regret to inform you that you'll be unable to use our service.

• * NewWork card
• * Employee ID card authorized by Tokyu Corporation
• * QR code issued on My Page
• * For partner private work booths: Please make sure to bring a mobile device that allows you to log in to My Page on our website or app

Unfortunately, you are unable to use our service in that case.

Yes, it is required that each person in the group has a valid membership card. Additionally, all members must authenticate their respective membership cards when entering and leaving the office.

If you happen to forget to authenticate your membership card at a NewWork office, please note that you will be charged for the duration from the opening time to the closing time.
If you happen to forget to authenticate your membership card at the reception of a partner hotel or partner office, please note that you will be charged based on the time you leave or enter the office.
If you are unable to log in to My Page on our website or smartphone app, please note that you will not have access to the partner private work booth.
Kindly remember to authenticate your membership card before entering or leaving the office.

NewWork card:

• * Please contact the person in charge of your company and request an application for a replacement of your NewWork card through the web-based service (kintone).
•  

Employee ID card:

• * Please contact and ask the person in charge of your company to contact the NewWork management office for further assistance.

NewWork does not provide support for lost and found items.
We apologize for the inconvenience, but we are unable to assist with lost item searches.

• * NewWork Office: If our staff finds your lost item during their patrol, it will be placed in the lost and found box at the office. Please check there to see if it has been found.
• * Partner Hotel: Please contact the hotel directly.
• * Partner Office: Please contact the office directly.
• * Partner Private Work Booth: Please contact the management office of the facility where the booth is located.

No, we do not accept payment on a pay-per-use basis. Each company will receive a separate invoice for the services provided.
For partner hotels and partner offices, additional charges may apply only for services beyond seating, such as meeting rooms, photocopying, food, and soft drinks. These charges can be settled directly at the respective office location.

Click the "Display QR Code" button located on My Page on our website or smartphone app.
To view the QR code through the smartphone app, tap on the "Enter/Leave" button at the bottom of the top screen.
If you cannot find the "QR Code display" button, please open the MENU located in the upper right corner of My Page and click the "QR Code" button.
Your My Page login session will be maintained for a certain duration. However, if it is canceled, you will be redirected back to the login screen.
Please enter your login ID (email address) and password once more to initiate the login process.
Upon successful login, a QR code will be generated and issued to you.

* Login ID: Email address used for signing up for My Page for the first time
* Password: Password set for signing up for My Page for the first time
If you have forgotten your email address, please contact and ask the person in charge of your company to contact the NewWork management office.
If you have forgotten your password, please click the "Forgot your password?" link on the My Page login screen.

No, the QR code does not have an expiration date.

No, it is strictly prohibited to duplicate the QR code by printing or taking a screen shot.
We cannot be held responsible for any issues that may arise from the use of a QR code that was printed, duplicated by screenshot, or obtained through any other means.

No, you cannot use our service without generating the QR code.
If you have a NewWork card (or an employee ID card), you can use it to enter and leave the office.

Yes, QR codes can be used for partner hotels and partner offices.
When using the partner private work booths, there is no requirement for having a membership card such as a QR code.

Yes, you can.

No, our NewWork offices operate without staff members.
When entering and leaving the office, please hold your NewWork card (employee ID card) or place the QR code over the reader located next to the entrance.
Kindly note that our staff may visit the office at specific times. If you have any questions or concerns, feel free to approach them when they visit your office.

No, we do not have assigned seating in our NewWork offices. You are free to choose any available seat, except for the meeting room and private work booths. Prior to visiting the office, please check the "Office Information" on our website or smartphone app to check the level of crowding.
Reservations in advance are not required, but please be aware that seats may not be available even during business hours due to high occupancy or other factors.

Please refer to the "Office Information" page on our website or smartphone app to find the available hours of operation.

Please check the following points again:

NewWork card:

• 1. Are you properly holding the card over the card reader?
• 2. Are you holding up multiple cards to the reader? (Holding multiple cards may cause interference.)
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Employee ID card:

• 1. Are you properly holding the card over the card reader?
• 2. Are you holding up multiple cards to the reader? (Holding multiple cards may cause interference.)
• 3. Has your employee ID card been reissued recently? (If so, the updated data might not have been submitted to NewWork.)
• 4. When you hold the card over the reader, if the "unlock" indicator turns red, it may indicate that the employee ID is not registered. In such cases, please contact the responsible person in your company directly. On the other hand, if the indicator turns green, it means the door is unlocked, and you can proceed to enter.
•  

QR codes:

• 1. Are you properly showing your smartphone screen with the QR code to the QR code reader?
• 2. Please maximize the brightness of your smartphone screen and try again.
• 3. Has your NewWork card or employee ID card been reissued recently?
  If your card has been reissued, you will need to register it again on My Page of our website or the smartphone app.
  If you wish to reuse your previously used email address, you will need to reset your email address.
  Please contact and ask the person in charge of your company to contact the NewWork management office.
•  

If the issue continues to persist, please use our inquiry form to contact us for further assistance.

Yes, you can. The SSID and password can be found on a floor map or a sign placed at each table.

No. Talking on the phone is prohibited in the NewWork office. Please use a telephone booth.

Yes, for short periods of time. However, if your meeting is longer than 15 minutes, please reserve a meeting room before using the meeting room.

Please limit the use of the booth to 15 minutes.
The number of telephone booths is limited, so please allow other users to use the booth when you finish your call.

Yes, there are fixed display monitors in the seats at our NewWork office. Additionally, some spaces also have movable monitors.
After using them, please return them to their original positions, as there is a limited number of them available.

A limited number of mobile phone chargers and other equipment are available in the equipment corner near the entrance of the NewWork offices.

No. Smoking, including electronic cigarettes, is not permitted in any of our offices.

Yes, but please refrain from eating strong smelling food such as curry and ramen.
* Drinking alcohol is not allowed (even for business purposes such as tasting).

Yes, we have lockers for valuables available for temporary use at our NewWork offices. However, please note that they are not available for use beyond a single day.

Please use our inquiry form to contact us.* Only Japanese is supported.
Our staff will reset the unlock number once. (This will be done on the next business day or later.)

Please use our inquiry form to contact us.
* Only Japanese is supported.

It depends on the day of the week and the office, but NewWork offices are usually busy in the morning and evening.
You can check the level of crowding at our NewWork offices from the "Office Information" page on our website or smartphone app.

Please use our inquiry form to contact us.
* Only Japanese is supported.

It is generally acceptable to briefly leave your seat, for example, to use the restroom. However, if you are taking a longer break, such as for lunch, we kindly ask that you take your baggage with you.
We are not liable for any valuables being stolen.

In case of any incidents or issues, please locate the red emergency button at our NewWork offices and press it. A security company will promptly respond to the situation.

Disposable earplugs are available in the equipment corner at our NewWork offices.

Yes, we have vending machines for soft drinks (excluding some offices).

To make a reservation, please navigate to the "Meeting Rooms/Private Work Booth Reservation" button located on My Page on our website or smartphone app. Kindly ensure you have your login ID (email address) and password handy.
If this is your first time login at My Page, please sign up to create your account.

* Login ID: Email address used for signing up for My Page for the first time
* Password: Password set for signing up for My Page for the first time
If you have forgotten your email address, please contact and ask the person in charge of your company to contact the NewWork management office.
If you have forgotten your password, please click the "Forgot your password?" link on the My Page login screen.

Reservations can be made for 15, 30, 45, 60, 90, or 120 minutes.
If you would like to use the space for more than 120 consecutive minutes, please make a separate reservation.

You can cancel a reservation up to one minute before the scheduled start time by accessing the "Reservations after today" screen on "Reservation List" on My Page.
If you need to change the appointment location or date and time, please cancel the existing appointment and create a new one.
Please be aware that reservations cannot be canceled once the allowable cancellation time has passed, and you will be charged accordingly.

The payment for the meeting room or the private work booth will be included in your company's monthly usage fee.

Guests are allowed to use the meeting rooms only when accompanied by a member. Access to any other spaces, apart from the meeting rooms, is restricted to members only.
Please enter and leave the office together with NewWork members.

Yes, but please remember to use earphones.

Meeting rooms: Display monitors, HDMI cables to connect monitors and computers, whiteboards, and two extra chairs.
Private work booths: Display monitors and HDMI cables (in some pods). These cables will be gradually become available in all booths.

Please refer to the "Office Information" page on our website or smartphone app to check the number of rooms available and their availability at each office.

While it is not recommended to exceed the room's capacity, we provide approximately two spare chairs in each meeting room.

Please check the "Reservation List" on our website or access My Page on our smartphone app.

Yes, but please refrain from eating strong smelling food such as curry and ramen.
* Drinking alcohol is not allowed (even for business purposes such as tasting).

The tenant ID is 610166068.
When you click "Upload page for printing" on our website, the tenant ID will be automatically entered.

The username and initial password compose your control number. Please find the control number associated with each license described below.

For customers using a NewWork card:

• * Username: The 10-digit number printed on the front of the NewWork card
• * Initial password: The 10-digit number printed on the front of the NewWork card (same as the username).
•  

For customers using the employee ID card:

• * Username: The 10-digit alphanumeric code provided by your company
• * Initial password: The 10-digit alphanumeric number provided by your company (same as the username)
•  

For customers using both a card and a QR code:

• * When using both NewWork card and QR code: Refer to the instructions for "Customers using NewWork card" above.
• * When using both employee ID card and QR code: Refer to the instructions for "Customers using employee ID cards" above.
•  

For customers using only a QR code:

• * Username: The 10-digit alphanumeric character provided by your company
• * Initial password: The 10 alphanumeric characters (same as the username) provided by your company
•  

The 10-digit number or alphanumeric control number can be found on the top screen or by accessing "Change Member Information/Password" after logging into My Page.
If you have forgotten your password, you will need to reset it. Please use our inquiry form to contact us for further assistance.
If you are unsure of your 10-digit number, kindly contact the person in charge at your company directly.

At our NewWork offices, you can utilize black-and-white and color printing, scanners, and other services free of charge.

Please make reservations through the "Partner Hotel Reservation" button located on My Page on our website or smartphone app.
Reservations cannot be made over the phone or through the reception staff at the hotel you plan to use.

Please make a reservation on the "Partner Hotel Reservation" button on My Page on our website or smartphone app. Once you have made a reservation, please proceed to the hotel reception.

• Check-in: Kindly inform the hotel reception staff that you are a NewWork member, and provide them with your reservation start time and the name of your company. To enter the room, use your NewWork card (employee ID card) or QR code.
• Check-out: Please use your NewWork card (employee ID card) or QR code to leave the room.

The reservation duration for partenr hotels follows the same time options as our NewWork office meeting rooms. You can reserve rooms for 15, 30, 45, 60, 90, or 120 minutes.
If you would like to use the space for more than 120 consecutive minutes, please make a separate reservation.

To extend your reservation, please make an additional reservation through the "Partner Hotel Reservation" button located on My Page on our website or smartphone app.

You can cancel a reservation up to one minute before the scheduled start time by accessing the "Reservations after today" screen on "Reservation List" on My Page.
If you need to change the appointment location or date and time, please cancel the existing appointment and create a new one.
Please be aware that reservations cannot be canceled once the allowable cancellation time has expired, and you will be charged accordingly.
Please note that reservations cannot be canceled by contacting the hotel or on-site at the reception of the hotel you reserved.

The payment process for the hotel room charge is the same as for our NewWork office meeting rooms. The payment will be included in your company's monthly usage fee.
Please note that you are responsible for paying all charges at the hotel, except for the room usage fee.

No, the room is designed for single-person use only and cannot accommodate multiple individuals for meetings.

Yes, you can. The SSID and password for the Wi-Fi connection are provided on the signboard in the guest rooms. If you have any inquiries or need assistance, please feel free to contact the reception.

The use of beds and showers is not permitted.
The availability of restrooms and sinks may vary depending on the hotel. Please refer to the "Office Information" page on our website or check the notices provided in your guest room for specific details.

Please inquire directly with the hotel you plan to use as the availability of rental equipment may vary depending on each hotel.

Eating and drinking are permitted, but smoking is prohibited.

The availability of MFPs may vary depending on each hotel. For accurate information, please contact the hotel directly.

To access the partner offices, please inform the receptionist that you are a NewWork member and present your NewWork card (employee ID card) or QR code when entering or leaving the office.
Please adhere to the rules and regulations specific to each office. Kindly note that the availability of facilities such as MFPs, appliances, food and beverages, and phone calls may vary among the different offices.
The partner offices have dedicated staff members available. If you have any inquiries or need assistance, please feel free to reach out to the staff at the respective office.

The availability of seats may vary among different offices, but the number of seats allocated for NewWork members is fixed, depending on each office.
Similar to NewWork offices, there is generally no need to make reservations in advance. However, please checking directly with the office before visiting as there may be instances when seats are unavailable even during operating hours due to full capacity or other reasons.

The available hours can be found in the "Available Hours" section on the "Office Information" page of our website or on our smartphone app.
Please note that NewWork's available hours may differ from the actual business hours of partner offices. Therefore, please check the available hours before visiting the office.
Additionally, please checking directly with the office before your visit as there may be occasions when the space is unavailable during the scheduled available hours due to scheduled events, full occupancy, or other reasons.

To reserve a meeting room, please directly contact the office you plan to use. When making the reservation, kindly mention that you are a NewWork member. Please note that for some of partner offices, reservations for meeting rooms (private rooms) must be made through My Page.
To do so, please access the "Meeting Rooms/Private Work Booth Reservation" button on My Page of our website or smartphone app. The process is the same as reserving meeting rooms at NewWork offices.

Please contact the office directly where you have made the reservation.
If you have made the reservation through the My Page reservation system, you can cancel your reservation by accessing the "Reservations after today" screen in the My Page "Reservation List. "Please note that cancellations can be made up to one minute before the scheduled start time of the reservation.
If you need to change the appointment location or date and time, please cancel the existing appointment and create a new one.
Please be aware that reservations cannot be canceled once the allowable cancellation time has expired, and you will be charged accordingly.

The fee for the meeting room may vary depending on the office. Please contacting the office directly for detailed information regarding any charges. If there is a fee, it is paid at the office you use.
In the case of using the My Page reservation system, the fee for the meeting room will be billed to the company along with the monthly usage fee. This process follows the same procedure as meeting rooms at our NewWork offices.

The availability of meeting rooms for guests depends on the specific office. For detailed information and to inquire about guest usage, please contact the office directly.

Yes, you can. Please contact the staff if you have any connection issues.

The availability of rental equipment depending on the specific office. Please contacting the office directly to inquire about the availability of rental equipment.

The policy regarding eating and drinking inside the space may vary depending on the office.
Please contact the office directly to make inquiries about it.

For information regarding the availability of MFPs, please contact the office directly.
If there is a fee for using the machines, payment can be made directly at the office.

Please make reservations through the "Partner Private Work Booth Reservation" button located on My Page on our website or smartphone app.
Please note that reservations cannot be made through the TELECUBE or CocoDesk reservation system.

Please make a reservation on the "Partner Private Work Booth Reservation" button located on My Page on our website or smartphone app, then come to the booth.

• * Entering: When the reservation start time is reached, press the "Unlock" button in the "Reservation Details" section of the "Reservation List" on My Page to enter the booth.
• * Leaving: No procedure is required to leave the booth.

Yes, you are allowed to leave the booth during the reserved time. To re-enter the booth, simply tap the "Unlock" button in the "Reservation Details" section of the "Reservation List" on My Page.
When leaving the booth, please ensure that you bring the terminal you used to enter the booth.

The reservation duration for booths follows the same time options as our NewWork office. You can reserve booths for 15, 30, 45, 60, 90, or 120 minutes.
If you would like to use the booth for more than 120 consecutive minutes, please make a separate reservation.

To extend your reservation, please make an additional reservation through the "Partner Private Work Booth Reservation" button located on My Page on our webiste or smartphone app.

Reservations can be canceled through the "Reservation Details" section in the "Reservation List" on My Page, up to one hour before the reservation start time.
Please be aware that reservations cannot be canceled once the allowable cancellation time has expired, and you will be charged accordingly.
Additionally, please note that the cancellation timeframe for reservations is completely different from that of NewWork offices.

In the same manner as NewWork meeting rooms, the fee for the partner private work booths is billed to the company, along with the monthly usage fee.

Yes, you can. The SSID and password can be found in the "Reservation Details" section of the "Reservation List" on My Page.

A partner private work booth is designed for single-person use.

Smoking and consuming alcohol are prohibited in all booths.
Additionally, please adhere to the following guidelines, and kindly remember to take your garbage with you when leaving:
TELECUBE: Drinks allowed / No food allowed
CocoDesk: Eating and drinking are allowed